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Kodak 8000C

Tags: Dental, CARESTREAM

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Dong4765

Kodak 8000C

September 14, 2015 08:34

My CS 8000C is not capturing image. Once I pressed the exposure switch the message pop up saying " Problem with image reception".

I replaced the digital sensor, the CJ653 board and the CJ664 but but still the same no image captured, I got the same massage popping up. Error24.

Please help.

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Kobris

re: Kodak 8000C

September 14, 2015 06:13

are you sure it's E24? try with different PC, for start. Laptop... contact me at kobris@gmail.com

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(15)
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Zdenko Vukoja

re: Kodak 8000C

September 15, 2015 08:07

E24: Heating Voltage Self-calibration Time-out ?

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Faustino Pereira

re: Kodak 8000C

September 15, 2015 08:09

Your problem is with pan images or ceph images?
Please specify the model of your 8000: connected with PCI board or with Ethernet for the image acquisition?
Did you check the alignment of the X-ray beam?

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Marcial Sanchez

re: re: Kodak 8000C

September 16, 2015 08:00

Both pan and ceph image problem. No any image coming out during and after the exposure.

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Dong4765

re: re: Kodak 8000C

September 16, 2015 08:02

My problem is both pan and ceph. no image appearing on my acquisition window. It was connected thru ethernet. I tried it with my laptop thinking it might be a software issue but still the same.

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Faustino Pereira

re: re: re: Kodak 8000C

September 16, 2015 04:24

In case the unit is not giving errors from the X-ray side, try the following:
-using a long enough ethernet cable connected directly to the pan sensor and to the PC,try to make image. This is to bypass any ethernet cable, or coupler problems.
(The internal ethernet cable inside the column can be damaged due to stress movements)
-The ceph control board can be defective as it carries the pan image and the ceph image to the PC. (If you get a pan image with the ethernet cable connected to the pan sensor, then connect back the pan sensor as before and connect your ethernet cable to the output of the ceph control board and try to get both pan and ceph images)
-Check the DC voltages of both sensor power supplys according to the service manual.
Good luck.

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Faustino Pereira

re: re: re: Kodak 8000C

September 16, 2015 04:24

Check also TCP/IP protocol for the correct IP address and Subnet mask.
The firewall can also block the images. Check the settings.

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Marcial Sanchez

re: re: re: re: Kodak 8000C

September 23, 2015 08:24

I do the step one by one like: by-passed the ethernet cable and connected it directly from pc to the digital sensor, I replace the power supply of both sensor and CJ664 board but still no image appeared in the acquisition window.
The TCP/IP was set as automatically obtain IP address.

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Faustino Pereira

re: re: re: re: re: Kodak 8000C

September 24, 2015 07:12

Did you check that you are not in demonstration mode?

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Marcial Sanchez

re: re: re: re: re: re: Kodak 8000C

September 24, 2015 05:47

Even in a demonstration mode no dark or demo image appeared. I can only see the timer countdown and tube head cooling during and after exposure on the acquisition window. It is nothing but an acquisition window on the screen. Firewalls and antivirus are all off.

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Faustino Pereira

re: re: re: re: re: re: re: Kodak 8000C

September 25, 2015 08:02

Demo mode is a feature that prevents radiation during trade shows. The unit acts as if it was making X-rays and no error message apears. The image shown is generated by the software, not by the unit.
Help from someone still working at Kodak would be appreciated in order to follow the problem since it appeared(just after installation or later. Also if you had a training course on Kodak products, you may have some contacts with other people attending the same course as you.

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Marcial Sanchez

re: re: re: re: re: re: re: re: Kodak 8000C

September 25, 2015 09:23

This problem can't be solve by Carestream third party service provider. Even he install new KDIS and new driver, updated the masking files but still the same. I am not disregarding the software issue even I used three different pc. What I am thinking now is to replace the rotating arm assy instead of checking the cable one by one as it may disrupt the exposure. I'll keep you posted.
Thank you.

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(2)

charles brown

re: re: re: re: re: re: re: re: Kodak 8000C

September 27, 2015 02:51

do you still have the service manual for this unit if so, could you email it to me at: reset_1@hotmail.com - thanks.

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(6)

Wayne Matabar

re: re: re: re: re: re: re: re: re: Kodak 8000C

May 15, 2018 12:03

May I also have a copy of the service manual. power board issues. Wayne

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(10)

migel elizarraras

re: re: re: re: re: re: re: re: re: re: Kodak 8000C

October 22, 2018 02:48

May I also have a copy of the service manual of kodack power board issues8000C. Thank a lot
miguelelizarrarasm@hotmail.com

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Faustino Pereira

re: re: re: re: re: re: re: re: re: re: re: Kodak 8000C

October 23, 2018 09:04

Link sent by mail, thanks

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Hadriel Marta

re: Kodak 8000C

February 12, 2018 09:16

Can you send me the service manual please? Hadrieloextr@hotmail.com

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Faustino Pereira

re: re: Kodak 8000C

February 12, 2018 05:10

Ok, done, Thks

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Wayne Matabar

re: re: re: Kodak 8000C

May 15, 2018 12:03

Hello. Can you point me to finding a copy of the Kodak 8000 service manual? I would greatly appreciate it.

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(6)

Wayne Matabar

re: re: Kodak 8000C

May 15, 2018 12:06

Hello. I am in search for the service manual as well. Can you help?

W

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