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GE Vivid 7 prompts for Hardware ID 6789

Tags: Ultrasound, GE

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Gergo Boleman

GE Vivid 7 prompts for Hardware ID 6789

December 22, 2016 10:26

Dear All,
I have a GE Vivid 7 dimension that brings up a SW license prompt when switced on (it says there is no valid license on the system and I have to enter the pw for hardware id 6789.
I tried its normal software code (the SN of the unit is not the HD ID it shows), but the system does not take it.
I suppose an engineer has replaced some parts and one of the new part makes this error, but I am not sure.

Do you know on which part is this hardware id stored or how to overcome this issue?

Thank you in advance for the advices!
Best Regards,
Gergo Boleman (mail:gergo.boleman@unicorp.hu)

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Sergey Zheleznyak

re: GE Vivid 7 prompts for Hardware ID 6789

December 23, 2016 10:16

Hello, Gergo!
You might have either one of 2 cases:

1. Serial number stored in IDProm on FEC motherboard is corrupted or board was replaced - needs reprogramming.
2. You dont have connection with the frontend - thats why serial number cant be read and is simulated by software.

Check PC2IP cable and try reinstall the soft if You didnt change the hardware.

Best Regards

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Samuel Nkansah

re: re: GE Vivid 7 prompts for Hardware ID 6789

December 27, 2016 10:15

Hello I have the same problem I need help

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Gergo Boleman

re: re: GE Vivid 7 prompts for Hardware ID 6789

February 01, 2017 10:19

Hello Sergey,
A board was taken out and put into another Vivd7 for testing then the same board was put back into this system. This is when the issue appeared.
The serial of this Vivid 7 is 8218V7C and not 6789 so I do not understand where this "new" hardware id comes from.
Thank you for your hlep!
Regards,
Gergo

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Gergo Boleman

re: re: GE Vivid 7 prompts for Hardware ID 6789

February 01, 2017 10:19

I also wonder what reprogramming means. How do you do that?
Thank you!

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Sergey Zheleznyak

re: re: re: GE Vivid 7 prompts for Hardware ID 6789

February 09, 2017 08:49

Sent info to Your email.

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Gergo Boleman

re: re: re: re: GE Vivid 7 prompts for Hardware ID 6789

February 09, 2017 11:07

Thank you!!

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ORHAN ARIK

re: re: re: re: GE Vivid 7 prompts for Hardware ID 6789

February 13, 2018 04:40

orhanarik@gmail.com
I am email very happy if you send it.
HWID: 0x00000935
Thank you from now

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Muboriz Amonbekov

re: re: re: re: GE Vivid 7 prompts for Hardware ID 6789

April 16, 2018 09:55

Sergey, please share the date with me too on muboriz.amonbekov@gmail.com

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Mreza Amereh

re: re: GE Vivid 7 prompts for Hardware ID 6789

January 11, 2018 01:09

Hello
I have vivid7 expert .I reinstallereinstalled sw but now keyboard d oesn.t work
I checked and I got keyboard is for vicid7 dimension. Do you know how we can drive keyboard of vivid7 dimension in vivid7 expert?
Thanks

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EROTOKRITOS SKENTOS

re: GE Vivid 7 prompts for Hardware ID 6789

December 23, 2016 10:16

Dear Gergo,what bep is your Vivid 7?
Check to see if there is a hasp in the lpt port on the pc inside that keeps the serial code and password.If not the serial is in the fec or ip board depending the hardware you have.The only way to get the license key is by contacting the ge and with the serial you have they will give you the license key.

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Gergo Boleman

re: re: GE Vivid 7 prompts for Hardware ID 6789

February 01, 2017 10:18

Hello! Thank you for the reply!
I have the original license code and software install CD for the system. The issue is that the serial number of this unit is not 6789 but 8218V7C. I tried entering the proper codes for the original serial (written on the back of the system) but wont take it.
An engineer got some board out of the system for testing an another Vivid7 (we tried to fix the other unit and needed a good board to see if it works with it...)

After this troubleshooting the board was put back to this Vivid7 (so it is the orginal board inside) but this error appeared.
Thank you for further suggestions.
Regards,
Gergo

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Marcelo Antonio Correa

re: GE Vivid 7 prompts for Hardware ID 6789

December 27, 2016 10:17

Hi, Gergo!

Both great Friends above are right and, in my case, found the SCSI cable (thick cream colored - same pin numbers of PC2IP's cable) between PC2IO (BEP's rear panel) and backplane board, loosed or disconnected (maybe, just dettached).

Hope this helps, take care, great 2017 to everyone, God Bless.

MAC.

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Muboriz Amonbekov

re: GE Vivid 7 prompts for Hardware ID 6789

April 16, 2018 09:55

Hi! Having the same issue with GE Vivid 7 Dimension HW ID 80 34. Need a help.

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EROTOKRITOS SKENTOS

re: re: GE Vivid 7 prompts for Hardware ID 6789

April 17, 2018 09:52

Hello,have you tried doing what my friend MAC wrote above?
This problem is failure in communication between pc2ip board in the bep side and ip or rfi board in the other side.The system can not read the id of the US.This can be caused by board failure or wrong software if it is an older system.

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Marcelo Antonio Correa

re: re: re: GE Vivid 7 prompts for Hardware ID 6789

April 18, 2018 09:59

Good to hear from you, My Friend! Thanks! Take care, God Bless. MAC.

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