由 Astrid Fiano
, DOTmed News Writer | July 08, 2009
The majority of Viable's client base is domestic however they also keep strategic service alliances with specific partners in Armenia, India, Italy and Australia and provide a growing parts sales business to the international market.
Problem solving is important, too. McGuan has had new clients approach the company seeking a workable alternative to their service arrangements. "More than once," McGuan says, "I've heard that they simply can't survive in their current situations. Almost all new customers are ready for a change either due to the OEMs or the current economic environment. We feel we have to be ready for those changes, to work with the operators and clinicians and adapt with them."
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With customers experiencing declining imaging reimbursement rates and turmoil over health care reform, a fine balance must be maintained between providing patients with the highest level of diagnostic services while keeping costs under control. "We try to find the right match of services that will help a client and his local health care community keep their practices alive and, yes, viable."
Behind the scenes, Viable's engineers, recommendations from customers and peers, hard work and a policy of putting the customer first are the keys to success for the company.
Viable Med has been in the DOTmed 100 in 2007, 2008, and now 2009. McGuan says for Viable, being a DOTmed 100 company is a great honor. "Out of all of Viable Med's accomplishments, this was the biggest. It says who we truly are," he says.
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