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AR/VR is the future of clinical device service

February 21, 2020
From the January/February issue of HealthCare Business News magazine

An AR application can “explode” the device into its components, making visible items that are covered in the real world. An engineer and remote specialist can view the images simultaneously and interact as if in the room together, helping the engineer recall and review procedures learned previously in training.

VR and AR technology will advance rapidly in the next few years. Already, device manufacturers use VR as part of service training at customer sites for telemetry and use AR during hands-on training to enhance the learning experience. Furthermore, AR training applications allow engineers to review and practice techniques in their homes before performing actual repairs.

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Eventually, VR and AR could replace training documentation as we know it today, and for a fraction of the cost, build effective and interactive guides.

The integration of VR and AR, along with advances in artificial intelligence, have the potential to transform clinical service and other roles in healthcare. VR and AR can radically enhance service quality and efficiency for manufacturer and in-house personnel. They can help drive excellence from installation, to repairs, to clinical practice. Care providers and device suppliers who embrace these tools stand to benefit greatly.

About the author: Art Larson is general manager of Global Services Education with GE Healthcare.

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