Cambridge, MA, October 17, 2019 – InterSystems, a global leader in information technology platforms for health, business, and government applications, today announced its tremendous performance in the new KLAS® Research report, "Interoperability Platforms 2019." InterSystems customers provided highly positive feedback for the company's tools and technology across all report categories, including use cases, user experience, ease of maintenance and point-of-care. These results reflect the profound difference InterSystems is making in healthcare interoperability, particularly with its HealthShare Unified Care Record®.
In an effort to better understand where vendors are in the transition from traditional health information exchanges (HIE) to interoperability platforms, KLAS Research conducted interviews with healthcare organizations that were identified by their vendors as their most advanced users. For purposes of comparison, vendors' broader customer bases were also surveyed for general performance feedback over the last 12 months.
The report recognized InterSystems among the top interoperability vendors for exemplary customer satisfaction as a result of the company's flexible data delivery platform, HealthShare Unified Care Record, enabling innovative, highly custom use cases beyond population health and typical analytics. Current InterSystems customers rate their satisfaction levels with the company higher than 90 on a 100-point scale and describe InterSystems as a "true partner."
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"I needed a system that would make sense of the chaos and empower our staff to build bridges between our different systems in a scalable, reliable, and fiscally responsible way. The tool acts as a clearinghouse for data so that we aren't building a number of legacy pipes every time we want to connect to a new system. InterSystems is very good at trying to democratize healthcare data. The platform has been open enough that we can do that, whereas most other systems can't," according to a HIE Director and InterSystems customer who participated in the report.
InterSystems stands amongst its competitive set as the easiest platform to implement and maintain, according to advanced customers of its HealthShare Unified Care Record. The majority of respondents reported speed to value of only six to 12 months.
"The KLAS Research report is evidence of our commitment to our customers," said Don Woodlock, vice president of HealthShare for InterSystems. "Every organization has different needs and goals for an interoperability platform, and we pride ourselves on our ability to customize our platform to meet those specifications, all while making the implementation experience seamless. We are thrilled with the results of this year's report as it validates the work we do to help our customers meet patients' needs."