Q&A with William Pan, CEO of EBM

Q&A with William Pan, CEO of EBM

Gus Iversen, Editor in Chief | July 24, 2019
William Pan
Healthcare Business News visited again with EBM CEO William Pan as follow up to our booth visit with him at RSNA 2018. We discussed how they developed their remote/mobile reading system Rad@ to be vendor neutral, and why that’s an advantage to both end users as well as and the company itself.

HCB News: Why is it important that PACS and RIS systems are vendor neutral?

William Pan: PACS and RIS are usually are not vendor neutral as they’re developed by different vendors/companies. That’s why we decided to build a vendor neutral software that’s easy to use for everyone, with broad compatibility and interchangeability which saves users time and cost.

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HCB News: So you proceeded with your systems with that in mind, and it is vendor neutral, but there are quite a number of vendors who have not. Is that a fair assessment?

WP: It is true, and we have seen many PACS and RIS vendors in the market whose systems can present challenges in terms of integration which can be very time consuming and costly for hospitals and clinics. I guess it comes down to a philosophy about creating technology to benefit yourself or benefit the end user. We actually believe that the latter achieves both because it sets up a win-win. In the case of our system, we aimed to benefit facilities like hospitals and clinics by providing solutions that are easy to access by end users like physicians including radiologists. They can use PACS and RIS on this system the same way they do at traditional workstation, but instead they view images on iPad(s). One should design systems that are easy to install, maintain, and be completely secure for any PACS and RIS it’s being used with.

HCB News: If the system was not vendor neutral, what kind of limitations would that present?

WP: As is mentioned above, if it was not vendor neutral, integration could take a lot of time and add cost for both vendors and hospitals/clinics. For end users, it could also be inconvenient for them to use. If the system was not vendor neutral, for us, we would have to handle things like Communications Protocol, FTP with each vendor, depending on the number of vendors the hospital works with. For physician workflow, they would have access to only certain systems that had integrated with us. If they need information from systems developed by different vendors, they will have to switch between different systems.

HCB News: How does Rad@ work with the various PACS and RIS systems exactly? How does it extract the images from a system and seamlessly present them?

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