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As Dunlee facility closes, U.S. sales and service will merge with AllParts

Gus Iversen , Editor in Chief
Dunlee has shared new details about how its business in the U.S. will operate after replacement parts manufacturing relocates to Germany.

The AllParts and Dunlee call centers are being combined, and there will be roughly 200 layoffs at the Aurora, Illinois facility, which the company moved to in 1994.

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Philips said those affected would receive “a comprehensive separation package and a limited number will be offered the chance to provide GTC replacement market service and technical support for Philips in North America,” according to the Chicago Tribune.

The contact for Dunlee tubes, including U.S. billing, will now be the AllParts Customer Solutions Center. Dunlee sales representatives, pricing and the reseller program will remain the same.

Philips bought Dunlee in 2001 and then acquired AllParts Medical in a 2011 deal. In 2015, the sales management teams of the two companies were combined.

These changes follow the June announcement of the relocation.

“This decision was not taken lightly, and reflects the fact that the GTC replacement market, which was primarily served by the Aurora facility, has been significantly declining in recent years,” the company stated at the time, advising that, “as a result, the company needed to take steps to accommodate current customers more efficiently while adapting to upcoming market changes.”

The Philips site in Hamburg, which serves the OEM market for X-segments products, will take over GTC replacement activity at that point in time.

When Philips bought privately held AllParts it noted to HCB News, "We believe AllParts’ brand has significant value and will closely align with our third-party brand, Dunlee, an international leader in research, design, and manufacturing of high-performance replacement tubes for CT, vascular and general radiography."

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