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My own experience with health care billing

Philip F. Jacobus, CEO | February 15, 2017
In December 2015 I was in Pennsylvania visiting my mother-in-law. I didn't feel well and I went to the emergency room.

I won't tell you what my symptoms were because there are at least 100 of you who would crack a joke, but anyway I went.

First I was introduced to the reception desk where I filled out a form outlining my medical history

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Next, I spoke to the billing representative.

I presented my insurance card, issued by United Healthcare — one of the biggest insurance companies in the country. No one knew what my co-pay should be but using my telephone I was able to research this for the representative and prove to her that I had a $100 co-pay which I promptly paid.

About 30 minutes later I had an exam with a physician that lasted roughly four minutes. He was abrupt and unfriendly and impatient. He told me there was nothing wrong with me and sent me on my way.

Next thing I knew I received a bill for $750 from the physician group and then another $180 bill from the hospital.

I tried to call the physician group but no one ever answered the phone. There was no email for the physician group so I sent them a registered letter which they never answered.

They just sent me another invoice.

I wanted to explain that they should submit the bill to my insurance company.

Our health administrator finally track someone down who told us that if we paid $180 they would not send me to collections.

It turns out that the physician group has already been paid by the insurance company and was just trying to hit us up for more money.

Here we are, more than a year later, and finally our insurance company has caught up with the physician group. In fact, the insurance company overpaid them because I had already paid the physician group.

The insurance company agreed to reimburse me for my overcharge and when I asked them if they were going to go after this unscrupulous physician group they said it would cost them too much to go after them. They said it was the big overage charges that they worried about.

The hospital took my card and when I show them that I had paid they gave me a refund so Berwick Hospital, in my opinion, is honest.

I can't help have a feeling that this physician group and possibly others are cheating the insurance companies out of small money every day.

Was this to be fixed by the Affordable Care Act or was this caused by the Affordable Care Act or is it a result of greed and human nature?

One thing is for sure: I would hate to be the person in charge of fixing health care. It seems like there's a number of ways to game the system.

In the end, you and I don't want to pay for it.

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About Phil Jacobus

Phil Jacobus has been involved in health care since 1977, when he visited China to sell equipment. He has done business in 35 countries and still travels extensively. Phil is active in charity, helps rural clinics and always tries to help DOTmed users when he can.

Phil is a member of AHRA, HFMA, AAMI and the Cryogenic Society of America. He has contributed to a number of magazines and journals and has addressed trade groups.

Phil's proudest achievement is that he has been happily married to his wife Barbara since 1989, who helped him found DOTmed in 1998.

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