Philips’ Radiology Operations Command Center addresses these challenges by providing virtual remote access and workflow capabilities in a secure environment. Integrated solutions linking MR and CT to the command center will help increase the value and productivity of lead technologists, minimize image quality issues, accelerate training, and reduce travel time between sites for updating protocols. Radiology Operations Command Center helps expand access to imaging across an enterprise to help improve patient outcomes, improve patient and staff satisfaction and lower the cost of care.

“We have been deeply involved in piloting Philips’ Radiology Operations Command Center on our scanners over the past year, which is already showing great potential to help enhance our workflow efficiency and training needs,” said Dr. Lawrence N. Tannenbaum MD FACR, VP and Chief Technology Officer, Medical Director, Eastern Region at RadNet. “We use the technology to distribute our expertise across our network. Examples include cardiac imagers at one site helping to manage workload at other sites, while a rookie technologist doing a problematic prostate MR can get support from expert technologists at a central site. We are also leveraging the technology to centralize training, connecting people virtually to watch multiple exams on the same day from the central site. The information sharing is already showing great potential.”

Expanding access to imaging services to enable expert care
With Philips Radiology Operations Command Center, radiology departments can expand access to imaging across more locations and during more convenient hours to help meet patient demand, while increasing capacity and throughput within existing labor resources limits. Radiology Operations Command Center’s telepresence capabilities give imaging centers access to imaging experts allowing them to expand their capabilities to provide complex procedures and specialty subservices such as virtual colonoscopy, cardiac CT, Breast MRI and prostate MRI. This allows imaging providers to improve imaging exam quality to help reduce or eliminate negative patient experiences such as procedure recalls or repeats, while also helping to improve talent retention within their organization by reducing the burden on their staff.

“We understand the pain points our customers face in terms of staff variability, training levels, and the need to maintain standardization of both the imaging quality and the patient experience - pain points that have been further accentuated by the COVID-19 pandemic,” said Kees Wesdorp, Chief Business Leader, Precision Diagnosis at Philips. “As an integral component of the Philips Radiology Workflow Suite being featured at RSNA this year, Philips Radiology Operations Command Center enables our customers to virtualize imaging by setting up a unique model of operations to seamlessly extend their expert talent across all sites. By working with advanced imaging partners like RadNet, we see the virtualization of imaging as a game changer in radiology workflow.”

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