“Charlotte Radiology has been a valued partner with SCI for many years and a leader in digital patient experiences,” says Joel French, CEO, SCI Solutions. “With outpatient self-scheduling, Charlotte Radiology delivers a welcoming digital front door to consumers to access the healthcare services they need – with the speed and convenience they’ve come to expect from their interactions in other industries like travel, banking and retail. As patients take advantage of self-service tools that encourage a more proactive role in their care plans, both patients and providers will be able to prioritize care, leading to improved clinical outcomes, while SCI technologies enable providers to deliver appropriate access and care coordination at a greatly reduced cost.”

SCI’s Digital Engagement Platform helps clients increase patient acquisition and retention as well as optimize resources and operational effectiveness. In addition to making self-scheduling the logical call to action for market outreach via service line and health awareness campaigns, the platform supports Google Analytics for helpful insight about self-service scheduling users. Combining insight from standard Google Analytics metrics, such as mobile utilization, with additional SCI metrics, such as how many patients book appointments via self-service and how many begin but don’t finish the scheduling process, helps health systems assess and optimize outreach campaigns and self-scheduling workflows. SCI’s suite of widely adopted enterprise solutions for mobile outpatient self-scheduling, centralized and decentralized enterprise scheduling, provider self-scheduling, order/referral management, and insurance prior authorizations comprises the SCI Digital Engagement Platform.

Charlotte Radiology Webinar February 27: Register for the 30-minute webinar, “Charlotte Radiology Goes Mobile and Triples Patient Self-Scheduled Appointments,” on Thursday, February 27, 1:30-2:00 p.m. ET, to learn more about Charlotte Radiology’s patient engagement strategy and results.


About SCI Solutions:
SCI Solutions improves the health of the health system by operating the industry’s largest EHR-agnostic care coordination marketplace, enabling patients, health plans, referring providers and rendering provider facilities to securely navigate, communicate and transact digitally in more than 400 geographic markets. With its digital engagement solutions, SCI enables health enterprises to offer a consumer-friendly digital front door, giving patients and their providers improved choice and convenience. As a result, health enterprises reduce administrative costs, increase outpatient revenue, and benefit from enhanced patient and referring physician loyalty.

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