A provider’s relationship with their patient should start from the moment they order a lab test — not when the patient receives an invoice. To achieve this, diagnostic providers must embrace healthcare consumerism and leverage the technology and strategies available today to improve patient engagement and cost transparency. Taking the right steps now will help improve communication between all healthcare stakeholders into the future.
About the authors: Lâle White is the CEO and founder of XIFIN, and Jane Hermansen is the immediate past-president of the Clinical Laboratory Management Association (CLMA).Back to HCB News
