by
Lauren Dubinsky, Senior Reporter | May 12, 2017
From the May 2017 issue of HealthCare Business News magazine
For example, if a hospital purchases a portable X-ray each month over the course of 10 months, an engineer will come in 10 times every year to perform preventive maintenance on that fleet.
Instead, Teahan suggests that the manufacturer should send two or three engineers on the same day to perform preventive maintenance on the whole fleet of portable X-rays. That would make him feel like he’s getting added value, which is what gives the manufacturers their competitive edge.
Teahan says that one of the defining questions potential customers ask when they consider buying a piece of equipment pertains to the service performance of the company — how reliable, available and responsive they are.
“If the technology of two vendors is equal, service will sell the piece of equipment,” says Teahan. “I’d even go further to say service will sell a piece of equipment that may not be as technologically advanced.”
Teahan meets with the manufacturers’ service sales management regularly and he’s confident that they will eventually “get the message,” but he admits that it will take time.
“I want an uptime contract — I want them to be responsible for maintaining my scan hours,” he adds. “I believe that is one of the drivers that enables us to provide world-class care to all of our patients.”
Back to HCB News
Jose Morillo
Upgrade service vs.Cost.
May 19, 2017 07:36
Surely nexts years equipment manufacturers will include E.M. (Enviroment Active Monitoring) in its units as a sell tool. After all, such inclusion is almost free for them. The need tecnology exist and is easy to include in manufacturing hardawre & software production.
The real challenge is to include this options in a pre existing devices WITHOUT a high cost for owner or us.
Venezuela has a terrible electrical sytem. Voltage rise and down suddenly ahead the recomenrd limits of the most of equipments. In CT cases often I connect a line supervisor that active the door open circuit of the device to cut operation of tube but not turn down equipment. Operator, after verify it is not an actual door open situation can shut off the equipment in the right way. this prevent anode remain spinning.
UPS units are excesive expensive for us now due ur economy but small units that can work in stand by condition are still affordable. So, these inits take control of a stand by equipment to make sure the shut down process without x ray operation .
We had been to turn creatives due actul situation of the country
to rate and post a comment