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Varian Ranks First In Overall Manufacturer And Service Performance In 2015 Survey Of Radiation Oncology Professionals

Press releases may be edited for formatting or style | October 08, 2015
PALO ALTO, Calif., Oct. 8, 2015 /PRNewswire/ -- Varian Medical Systems (NYSE: VAR) has been ranked first in overall manufacturer and overall service performance in the ServiceTrak™ Imaging 2015 report on radiation oncology accelerator manufacturers published by IMV, Ltd. IMV rates manufacturers' performance on the basis of telephone interviews with customers in various medical technology sectors.

Varian ranked first in five out of eight of the manufacturer performance attributes covered by this year's survey, taking the top rating in:

Overall manufacturer performance
Probability of repurchase
Ability to drive industry standards
Value of system documentation
Overall OEM training program

Varian also ranked first in five out of six OEM service performance attributes covered in the survey, taking the top rating in these categories:

Current service arrangements meets needs
Overall service performance
Service follow-up
Availability of replacement parts
OEM preventative maintenance program
Effective escalation by service team

"This year's IMV report shows Varian with a steady increase in net promoter score, which is a measure of how likely a customer would be to recommend our technology to a colleague," said Kolleen Kennedy, president of Varian Oncology Systems. "It was particularly gratifying to see our net promoter score climb significantly among customers with our newer products. Customers with systems less than two years old gave us a 55 percent net promoter score. It is an affirmation of the investments we have made in our technology, as well as in enhancements to our service organization."

Over 74% of respondents indicated a high probability of repurchasing from Varian—a full ten points above the industry average of 64%.

"We are proud of our performance on many parameters that are vitally important to our customers," said Kennedy. "Enhancing technology as well as our customer support services has been a major focus of the company, and we are pleased to see that our efforts are having an impact on our customers' satisfaction."

About Varian Medical Systems

Varian Medical Systems, Inc., of Palo Alto, California, focuses energy on saving lives by equipping the world with advanced technology for fighting cancer and for X-ray imaging. The company is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiation. The company provides comprehensive solutions for radiotherapy, radiosurgery, proton therapy and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is also a premier supplier of X-ray imaging components, including tubes, digital detectors, and image processing software and workstations for use in medical, scientific, and industrial settings, as well as for security and non-destructive testing. Varian Medical Systems employs approximately 6,900 people who are located at manufacturing sites in North America, Europe, and China and approximately 70 sales and support offices around the world. For more information, visit www.varian.com or follow us on Twitter.

Press Contact

Meryl Ginsberg
Varian Medical Systems
+1 (650) 424-6444
meryl.ginsberg@varian.com


SOURCE Varian Medical Systems

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